Terms of Service – Lucia Nori

§ 1. General Provisions

1. These Terms of Service define the rules for using the online store operating at lucianori.com (hereinafter referred to as the "Store" or "Site"), including the terms of providing electronic services and the commercial intermediary service for purchasing goods.
   
   
2. The owner and operator of the Store is the brand Lucia Nori (hereinafter referred to as the "Service Provider" or "Intermediary"). Contact with the Intermediary can be made via email at: contact@lucianori.com.
   
   
3. Important Notice regarding the Business Model: The Lucia Nori online store operates under a commercial intermediary model. The Service Provider is not the seller or manufacturer of the products presented on the Site, but merely provides the Customer with an intermediary service consisting of placing an order and paying for the goods with a Third-Party Supplier on behalf of and for the benefit of the Customer.
   
   
4. Every Customer is required to read these Terms of Service before placing an order. Placing an order constitutes acceptance of these Terms of Service.
   
   

§ 2. Definitions

1. Customer / Buyer – A natural person with full legal capacity, a legal person, or an organizational unit without legal personality placing an order in the Store.
   
   
2. Intermediary / Service Provider – Lucia Nori, the entity providing the commercial intermediary service.
   
   
3. Third-Party Supplier / Seller – A foreign manufacturer, wholesaler, or distributor of goods who is the actual seller and supplier of the ordered Product.
   
   
4. Product / Goods – A movable item presented in the Store, which is the subject of the intermediary service.
   
   
5. Intermediary Service – A service provided by Lucia Nori to the Customer, consisting of transmitting the order to the Supplier, paying for the goods, and arranging shipment directly from the Supplier to the address specified by the Customer.
   
   

§ 3. Role of the Intermediary and Nature of the Service

1. By clicking the "Buy Now" or "Place Order" button, the Customer grants the Intermediary power of attorney/authorization to purchase the selected Product on behalf of and for the benefit of the Customer from a Third-Party Supplier and to pay shipping costs.
   
   
2. The contract for the sale of Goods is concluded between the Customer and the Third-Party Supplier through the Lucia Nori Store.
   
   
3. The Intermediary's obligations include:
   
   
   • Receiving the order and payment from the Customer.
     
     
   • Forwarding shipping details and paying for the order with the Supplier.
     
     
   • Monitoring shipment status and providing tracking information to the Customer.
     
     
   • Assisting the Customer in the returns and complaints process with the Supplier.
     
     

§ 4. Prices and Payments

1. Prices listed on the Store website are total prices displayed in the chosen currency (e.g., PLN / EUR / USD).
   
   
2. The total price listed for a Product in the Store consists of:
   
   
   • The purchase price of the item from the Supplier.
     
     
   • The Intermediary’s fee for providing the purchasing proxy service.
     
     
   • Shipping costs from the Supplier to the Customer.
     
     
3. The Customer makes a single final payment using the payment methods made available in the Store (e.g., credit card, Przelewy24, PayPal, Klarna).
   
   
4. For shipments dispatched from outside the European Union, the shipment may be subject to customs clearance. Any potential customs duties or import taxes (if applicable) are the responsibility of the Customer, unless applicable laws state otherwise.
   
   

§ 5. Order Fulfillment and Delivery

1. Order fulfillment time consists of:
   
   
   • Processing time by the Intermediary to place and pay for the order with the Supplier (typically 1–3 business days).
     
     
   • Shipping time by the carrier from the Supplier directly to the Customer (estimated delivery time is stated in the product offer or Shipping Policy section, usually between 7 and 21 business days).
     
     
2. Goods are shipped directly from the Third-Party Supplier’s warehouse to the delivery address specified by the Customer.
   
   
3. Once the package is picked up by the courier, the Customer receives an email containing a tracking number.
   
   

§ 6. Right of Withdrawal and Returns

1. A Customer who is a Consumer has the right to withdraw from the contract without giving any reason within 14 days from the date of receiving the goods.
   
   
2. To exercise the right of return, the Customer must contact customer support at contact@lucianori.com to receive detailed instructions and the correct return address.
   
   
3. Note regarding return address: Due to the intermediary model, returned items are sent to a designated warehouse (either the Intermediary’s facility or directly to the Supplier). The Customer must not return packages to the sender address listed on the shipping label without prior confirmation from us.
   
   
4. Return shipping costs are borne by the Customer.
   
   
5. Refunds will be issued within 14 days from the date we are notified of the withdrawal and upon inspection/verification of the returned item.
   
   

§ 7. Complaints and Warranty

1. The Intermediary makes every effort to ensure that goods offered by Suppliers are of high quality and free from defects.
   
   
2. If a product is found to be defective, damaged during transport, or incorrect, the Customer has the right to submit a complaint.
   
   
3. Complaints should be submitted by email to contact@lucianori.com and must include:
   
   
   • The order number.
     
     
   • A description of the defect or issue.
     
     
   • Photos or video showing the damage/defect along with the shipping label.
     
     
4. The Intermediary represents the Customer in the complaint process with the Supplier. If the complaint is accepted, the Customer is entitled to a replacement product, free shipping of replacement parts, or a partial/full refund.
   
   

§ 8. Personal Data Protection

1. The data controller responsible for processing personal data for the purpose of fulfilling the intermediary service is the Service Provider.
   
   
2. The Customer's personal data (name, shipping address, phone number) is transferred to the Third-Party Supplier and courier services solely for the purpose of fulfilling and delivering the order.
   
   
3. Detailed information regarding data processing can be found in our Privacy Policy available on lucianori.com.
   
   

§ 9. Final Provisions

1. These Terms of Service take effect on the date of publication in the Store.
   
   
2. The Intermediary reserves the right to amend these Terms of Service for valid reasons (changes in legal regulations, updates to payment or logistics models). Orders placed prior to any changes will be governed by the version of the Terms in effect at the time the order was placed.
   
   
3. For matters not regulated by these Terms of Service, applicable laws of Poland and European Union regulations shall apply.
   
   
4. Any disputes shall first be resolved amicably by contacting us at: lucianoricontact@wp.pl